NEDalert translates after-hours alerts from emails into phone calls to ensure staff response.

NEDalert combines text-to-speech technology with intelligent escalation work flow to translate emails into phone calls to support resolution staff. NEDalert was developed by Access Technologies as a resolution to some fundamental weaknesses with after-hours emails from infrastructure management solutions, including: no audit trail regarding alert response, a one-to-one correlation of alert to email, and no easy way to know if someone else in the resolution group is responding.

NEDalert Features Include:

  • Persistent sequential phone calls to escalation staff until alert is acknowledged.
  • NEDalert understands who to call with alerts based on date and time.
  • Management reports to establish response accountability.
  • Append a voice message to the next support staff in the queue.

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